FAQ


  • How long does it take for my order to be made?

Usually it takes 3 to 5 days for the order to be shipped as everything is made to orderHowever, we aim to make it as quick as possible and YOU will be notified when your order is on it's way.

  • Shipping cost and times?

All orders are being made to order. Current turnaround is 3-5 working days.

  • UK:                

FREE UK shipping to ALL orders (1st class by Royal Mail)
                                   1-2 working days

                                 

    Tracked and signed  £8.99  Royal Mail special delivery    

    (guaranteed    by next day 1pm)

    International: 
    FREE delivery for all orders of £50 and more. 5-6 working days to Europe, 1-2 weeks to USA, Australia, Canada. Can take longer during busy periods. 
                          £4.99 for all orders up to £50  
    International Standard service by Royal Mail. 5-6 working days to Europe, 1-2 weeks to USA, Australia, Canada. Can take longer during busy periods. 
                          £9.99 for International Tracked and signed. This service has a priority at the sorting point, and is trackable all the way, but not as speedy as the courier.      
    Courier                     £19.99 for courier service (2-3 working days). Trackable all the way. Customers required their order by exact date should use this service.
      • What should I do if my order did not arrive?
                Please contact us if you have any worries. Usually we cannot claim the item lost if 10 (for UK orders) and 25 working days did not pass (for international orders). If that time pass and you still have no order, we will issue a full refund or send a replacement whichever you prefer.
        • Can I send my own design to you?
          Of courseSend an enquiry to info@artsyclothing.co.uk and I will get back to you as soon as possible.

          • The cost of custom designed t-shirt?
          It all depends on the difficulty of the designhow long does it takes for us to design it; do you have clear or vague ideaetc. Starting from £25.

          • Quality of the t-shirts, baby clothes?

          The standard t-shirts (men and women) are 100% ringspun cotton

          Hoodies are 80% cotton and 20% polyester (or similar).

          Baby clothes are 100% soft and comfy cotton.

          • Care instructions?

          Hand painted garments are machine washable up to 30C degrees on gentle cycle (we recommend using 'hand wash mode' on your washing machine (reversed inside out) or hand wash. The garments that are not hand painted can be washed in the washing machine up to 40C degrees (reversed inside out).

          Do not iron directly on the print nor use a tumble dryer!

          • Do you offer a gift wrapping?

          Every order is carefully wrapped with love. If you have specific requirements please let us know.

          • Do you include invoice in the package?
          No, we do not include invoices, all our packages are invoices-free. If you however require printed invoice, you can leave a note on checkout and we will print it for you.
            • Return policy?

               Please refer to: https://www.artsyclothing.co.uk/pages/shipping

              • Can I find your products anywhere else?

              Yes! You can find us on Etsy, but all the best offers and the newest designs are only here on www.artsyclothing.co.uk 

              •  Are the clothes ethical?
              We (ARTsy clothing) are based in Brighton, UK and we design and make the actual illustrations/images that goes onto the garments here. 
              We however only choose well-known and responsible manufacturers of the garments (mainly UK ones) who operates in full compliance of their country relating to all applicable laws, rules and regulations - including labour, worker health, safety and environment.
              • I'd like to leave a review, but cannot figure out how to do that on your site?
              Please do! We LOVE your honest feedback. You can write a review easily: just find the product and there is a tab 'Reviews', next to 'Description'. Click 'Write a review' et voila!